ReFrame strives to create an accessible festival experience for everyone. Below you will find information about accessibility at the festival including accessing the virtual festival, income-based accessibility options, and physical accessibility information about our venue partners. We are excited to be presenting a hybrid festival in 2024, as it allows more people to access festival films and programming.
If you have questions about accessibility at ReFrame, or you are experiencing barriers to participating in the festival, please get in touch with Executive Director Kait Dueck at with the subject line: Accessibility. We would be happy to work with you to meet your accessibility needs!
All ReFrame 2024 venues (Market Hall Performing Arts Centre, the Peterborough Public Library and Showplace Performance Centre) are centrally located downtown, and are wheelchair accessible with elevator service available (please ask the Front of House Manager for assistance with the lift at Showplace, and please note that the Showplace balcony is not accessible). Accessible seating will be reserved in advance and clearly indicated at each venue.
Please visit each venue’s individual website for specific accessibility information about each site:
• Market Hall Performing Arts Centre (140 Charlotte St, Nogojiwanong/Peterborough)
• Peterborough Public Library (345 Aylmer St N, Nogojianong/Peterborough)
• Showplace Performance Centre (290 George St N, Nogojiwanong/Peterborough)
CAPTIONS, ASL INTERPRETATION AND ASSISTED LISTENING DEVICES
- The vast majority of ReFrame’s 2024 films are available with open captions, subtitles, or closed captions. Captioning style may differ from film to film. We have attempted to clearly indicate films which only have partial captions, or for which captions are unavailable.
- Every film listing in both our digital and physical film guide will indicate the availability of captions and/or subtitles and type for each screening, examples below:
- Some virtual films require that the subtitles or captions be turned on manually.
- To turn on subtitles/closed captions for a virtual film you are watching, click the gear icon in the player window, select “subtitles/closed captions” and then choose “English” (or other languages, if available). If you are not able to see the “gear” icon, or are not able to turn on captions/subtitles from another method on your device — and you require manual subtitles or captions — you will need to watch the film on a different device.
- Closed captions / manual subtitles will work when watching within most major web browsers (Chrome, Firefox, Edge), on AppleTV, and most tablets and phones. Certain Roku and Amazon Fire devices are not able to view the closed captions / manual subtitles.
Q&As, PANELS & LIVESTREAM EVENTS
- ReFrame will indicate when Q&As, panels and livestream events are available with either open or closed captions and/or CART or ASL interpretation.
HEARING ASSIST DEVICES
- Assisted listening devices are available at Market Hall Performing Arts Centre and Showplace Performance Centre. Venue staff (not ReFrame volunteers ) are able to help you access these devices: please ask the venue’s Front of House Manager for access.
- Sensory kits are available to borrow at the reception table at each of our festival venues (Showplace, Market Hall and the Peterborough Public Library). Each kit contains fidget gadgets, sunglasses and earplugs. We ask that you please return these kits to the reception table when you are finished with your screening, so we can disinfect the items and make them available to others who would benefit from their use (but you can keep the earplugs!).
- Quiet space is available downstairs in the Showplace Studio. Lights will be lowered in this room, and the films will be available to watch on a smaller screen with lowered volume until 8PM each day. If this room is too busy with other guests and conversation, please ask for Kait at the merchandise table in the Showplace lobby, who will find you a quiet spot backstage.
EMOTIONAL SUPPORTS AND RESOURCES
CONTENT WARNINGS AND TONE NOTES
The content of our 2024 program necessarily engages with issues that may be triggering, overwhelming or inappropriate for some viewers. Much of it will be emotionally and intellectually challenging to engage with. In an effort to flag especially graphic or intense content, warnings are provided in the film listing section. These may not be inclusive of content you prefer to avoid. If at any time during the festival you would like to leave the theatre, please do so. If available, active listeners will be present in the lobby area. Thank you for your self-care and understanding.
In addition to content warnings, we’ve added tone notes such as “Inspiring,” “Uplifting,” “Hopeful,” and “Quirky” to help guide you to lighter fare. Together, we do our best to make ReFrame a space where we can engage bravely, empathetically, and thoughtfully with difficult content. Below are examples of what content warnings and tone notes look like in our film guide:
COMMUNITY RESOURCES AND SUPPORT CONTACTS
While this is by no means an exhaustive list, we hope that the following resources will help guide you to important community organizations and contacts equipped to offer qualified supports around some challenging materials presented in our program:
Community Counselling and Resource Centre
Counselling, support and resources to assist with personal well-being, housing stability and connection with community.
Community Race Relations Committee of Peterborough
BIPOC Peer Support Group; education promoting and protecting human rights and diversity.
Community-based addiction treatment provider.
Hope for Wellness Help Line
For First Nations, Inuit and Métis people seeking immediate emotional support.
Kawartha Sexual Assault Centre
Provides healing, safety and support to those affected by sexual violence and harm.
kawarthasexualassaultcentre.com 24hr Crisis Support Line: 1-866-298-7778
LGBT Youth Line
Confidential and non-judgemental peer support through text and chat services.
The National Indian Residential School Crisis Line
24-hour crisis support to former Indian Residential School students and their families.
New Canadians Centre Peterborough
Programs, services and supports for newcomers to Canada.
Nogojiwanong Friendship Centre
A culture and community-based organization mandated to serve the needs of all urban Indigenous people in the City of Peterborough and the surrounding area.
A community-based agency providing support and health promotion for people HIV-infected and HIV-affected.
Council for Persons with Disabilities
Improving the quality of life for people with disabilities by promoting equality, opportunity and inclusion in the Peterborough region.
Peterborough Public Health
A peer support phone service run by Trans people for our Trans and questioning peers; radical community care.
Other Resources in Ontario
9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for support in English or French. For more information, visit www.988.ca
INCOME-BASED ACCESSIBILITY INFORMATION
ReFrame strives to keep prices low so that many community members are able to access our films and programs. However, we know income disparities present barriers to participation. Below are two programs that promote income-based accessibility.
- ReFrame offers a Pay-What-You-Can option for all individual film programs, this is intended to promote income-based accessibility.
- Pay-what-you-can tickets are now available for all virtual film programs now through the Eventive Virtual Theatre. Sign up for an Eventive account, select the “Pre-order now” button on the watch window of a film you’d like to watch, and select the price you’d like to pay. If that amount is $0, that’s just fine! Likewise, if you can afford to pay more than the suggested price for a film screening, your extra donation directly supports our PWYC program, helping remove income-based accessibility barriers for your neighbours.
- PWYC tickets for individual in-person screenings are available on a rush basis, 15 minutes prior to each screening at Festival Venues.
COMMUNITY ACCESS PROGRAM
ReFrame distributes a limited number of free Festival Passes and ticket packages to the community through our Community Access Program. ReFrame partners with local advocacy groups and service organizations to distribute free tickets to their membership, with an emphasis on providing access to equity-deserving members of the community.
We have distributed a record 400 Community Access tickets and passes for ReFrame 2024, a program supported exclusively through individual donations. We thank those who are able to contribute for helping to keep the festival accessible for those who may not otherwise be able to participate!