General Inquiries
For questions about ReFrame, partnerships, accessibility or getting involved, email or use the form below. Our small team will respond as soon as we can.
Help Watching Online
For help accessing or watching films, start with Eventive’s Audience Support. You’ll find troubleshooting resources and chat assistance for playback, device compatibility, account access and location-related errors.
Contact ReFrame During the Virtual Festival
If you still need help after connecting with Eventive’s support team, please email . Our small team is available 9 a.m.–9 p.m. Eastern, February 2–7, 2027.
Please include the film title, the email address associated with your Eventive account, and a description or screenshot of the issue. Let us know what you’ve already tried with Eventive so we can pick up from there.
Programming and Film Submissions
Interested in sharing your film with ReFrame? Visit our FilmFreeway page for submission dates, guidelines and eligibility.
For programming questions or information about free submission codes for local and Indigenous filmmakers, contact our Creative Director at .
We’d love to hear from you!
Reach our team directly by filling out the below form.
ReFrame Film Festival
P.O. Box 895, Peterborough, ON K9J 7A2