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Accessibility

ACCESSIBILITY

ReFrame strives to create an accessible festival experience for our patrons. Below you will find information about accessibility at the festival including accessing the virtual festival, income-based accessibility options, and physical accessibility information about our venue partners. 

If you have questions about accessibility at ReFrame, or you are experiencing barriers to participating in the festival, please get in touch with Creative Director Amy Siegel at with the subject line: Accessibility. We would be happy to work with you to try and meet your accessibility needs!


ONLINE ACCESSIBILITY INFORMATION

We are excited to be presenting a virtual festival in 2022, as it allows more people to access festival films and programming. 

CAPTIONS

  • Many films are available with open captions, subtitles, or closed captions. 

  • You can find this grouping of films in the festival guide by clicking on the “Captions” tab. 

  • Some films require that the subtitles be turned on manually; all closed captions must be turned on manually.
     
  • To turn on subtitles/closed captions for a film you are watching, click the gear icon in the player window, select “subtitles/closed captions” and then choose “English” (or other languages, if available). If you are not able to see the “gear” icon, or are not able to turn on captions/subtitles from another method on your device — and you require manual subtitles or captions — you will need to watch the film on a different device.

  • Closed captions / manual subtitles will work when watching within most major web browsers (Chrome, Firefox, Edge), on AppleTV, and most tablets and phones. Certain Roku and Amazon Fire devices are not able to view the closed captions / manual subtitles. 

Q&As, PANELS & LIVESTREAM EVENTS

  • ReFrame will indicate when Q&As, panels and livestream events are available with either open or closed captions and/or ASL interpretation.

INCOME-BASED ACCESSIBILITY INFORMATION

ReFrame strives to keep prices low so that many community members are able to access our films and programs. However, we know income disparities present barriers to participation. Below are two programs that promote income-based accessibility.

PAY-WHAT-YOU-CAN TICKETS

  • ReFrame offers a Pay-What-You-Can option for all individual film programs, this is intended to promote income-based accessibility. 

  • Pay-what-you-can tickets will be available for all film programs when the Film Guide is released in early-January. 

COMMUNITY ACCESS PROGRAM

  • ReFrame distributes a limited number of free Festival Passes and ticket packages to the community through the Community Access Program. These are available to the public through the Peterborough Public Library. ReFrame also partners with local advocacy groups and service organizations to distribute free tickets to their membership.

PHYSICAL VENUE ACCESSIBILITY INFORMATION

SHOWPLACE PERFORMANCE CENTRE

The front entrance to Showplace Performance Centre, showing a bank of double doors beneath a marquee sign.
290 George Street North, Peterborough, ON | Box Office: (705) 742-7469
  • Showplace offers a wheelchair access ramp at their front doors, as well as wheelchair accessible doors.

  • A wheelchair lift makes the Main Level, Nexicom Studio and Lower Lobby accessible; no lift to the balcony seating (please ask for the House Manager for assistance with the lift).

  • Wheelchair accessible/special access washrooms are located in the Main and Lower Lobbies.

  • The Main Level is fully accessible with seating for wheelchairs (please call the Box Office to inquire about this space).

  • Showplace welcomes all accredited companion animals (please book an aisle seat for yourself when possible to give your companion animal ample space).

  • Showplace offers a Phonic FM Hearing System.

  • Showplace service staff are trained in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) standards and aim to provide an enjoyable experience for customers of all abilities. If you have a concern or suggestion, please contact the Showplace box office.

  • Some street parking is available on George Street, or you can park at the King Street Parkade at 150-202 King Street (from George Street, take a right onto King Street, then watch for the entrance on your right).

MARKET HALL PERFORMING ARTS CENTRE

The front entrance of Market Hall beneath the clock tower, viewed from the south side of Charlotte Street.
140 Charlotte Street, Peterborough, ON | Box Office: (705) 745-1788
  • Market Hall Performing Arts Centre is a very accessible facility which includes a large elevator and restrooms. Accessible seating is available from the time the tickets go on sale to the time of the event pending availability.

  • Assistive listening devices are available for use in the theatre, headsets are available on the right side of the ticket table prior to the performance. Complimentary earplugs are available in the lobby.

  • Here is a Visual Venue Guide created by Public Energy.

  • Some street parking is available, or you can park in the Peterborough Square Parking lot (follow Charlotte Street east of the venue past Princess Gardens, look for the entrance on your left). Take the elevator from the parking Garage to the Peterborough Square, travel through the Peterborough Square out the South entrance, then walk a few steps to the Charlotte Street entrance of the Market Hall Performing Arts Centre.

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ReFrame 2022