ReFrame 2027 FAQs & Tech Support
Welcome to our FAQ page. Here you’ll find information to help you plan your ReFrame experience, along with links to technical support.
ReFrame returns January 28–February 7, 2027.
We’re preparing for the festival! This page will be updated as the 2027 program, ticketing details, venue information, and virtual viewing arrangements are confirmed.
Contact ReFrame
Have a question? Email with the details, and our small team will respond as soon as possible. Festival support hours will be posted here once confirmed.
Virtual Viewing Support
For help with Eventive accounts, device compatibility, or streaming, visit Eventive’s Help Page. You can also access Eventive’s live chat support through that page.
Accessibility
Please visit our Accessibility page for access information and accommodation enquiries. Details specific to the 2027 festival will be added as they are confirmed.
Contents
General Festival Questions
- When is ReFrame 2027?
- How do I purchase passes and individual tickets?
- Where can I pick up my physical pass?
- Will food and drinks be available at the venues?
- Will there be a printed Film Guide?
- What is a hybrid festival?
- Where can I watch virtual films?
Virtual Viewing & Technical Support
- How do I access my Eventive account?
- How do I check device compatibility?
- How will I access the Virtual Program?
- Can I watch films on my TV?
- How do I choose films for viewing on my TV?
- What should I do about a VPN or proxy error?
- Where can I get technical help?
Tickets & Passes
- Will individual tickets be available?
- I have purchased a pass. What happens next?
- What will my pass include?
- Where can I find films I have unlocked?
- Why isn’t a film appearing in my account?
- Can I exchange or transfer a ticket?
- How long will I have to watch virtual films?
- How do I reset my password?
General Festival Questions
When is ReFrame 2027?
ReFrame 2027 takes place January 28–February 7, 2027. The detailed schedule, including in-person and virtual screening dates, will be posted as it is confirmed.
Visit our Festival page for announcements, or join our mailing list for updates.
How do I purchase passes and individual tickets?
Information about 2027 passes, individual tickets, prices, and purchase options will be posted here as it becomes available.
Admission procedures, reservation requirements, and rush ticket arrangements will also be confirmed before the festival. Please check the 2027 information before making your plans, as arrangements may differ from previous years.
Where can I pick up my physical pass?
Physical pass pickup locations, dates, and hours for ReFrame 2027 will be announced here. Please wait for the updated instructions before visiting a pickup location.
Will food and drinks be available at the venues?
Information about refreshments, gathering spaces, and any food offerings at the 2027 festival venues will be posted as arrangements are confirmed.
We also encourage you to explore downtown Nogojiwanong / Peterborough’s independent restaurants and shops between screenings.
Will there be a printed Film Guide?
Details about the 2027 Film Guide, including its release and any printed-copy pickup locations, will be announced here.
Links to the 2027 online program and screening schedule will be added when they are available.
What is a hybrid festival?
A hybrid festival combines in-person screenings with an online program that audiences can watch remotely.
ReFrame’s 2027 virtual lineup, viewing dates, and pass options will be confirmed separately. A film’s inclusion in the in-person program does not necessarily mean it will be available online.
Where can I watch virtual films?
Virtual screenings may have geographic restrictions set by their licensing agreements. The permitted viewing locations for the 2027 program will be confirmed in the screening information.
Please check the location restrictions for each film before purchasing a ticket or pass.
Virtual Viewing & Technical Support
How do I access my Eventive account?
If you have used Eventive for previous ReFrame screenings, keep your account details handy. The 2027 booking and viewing links will be added here once available.
For account assistance, visit Eventive’s Help Page.
How do I check device compatibility?
Before purchasing virtual access, review the current device and browser requirements on Eventive’s Help Page and follow its compatibility-testing instructions.
Test using the same device, internet connection, and TV setup you intend to use during the festival.
How will I access the Virtual Program?
The 2027 virtual viewing link and instructions will be posted here when available. Follow the instructions on each screening page for purchasing access, unlocking a film, and beginning playback.
Can I watch films on my TV?
Your viewing options depend on your TV, connected device, and the platform’s current compatibility requirements. Before purchasing access, consult Eventive’s TV viewing instructions.
Use the relevant instructions for your setup:
- Roku: check Eventive’s current Roku app and activation instructions.
- Apple TV: check the supported hardware and Eventive TV setup instructions.
- Amazon Fire TV or Fire TV Stick: check the current app installation and activation instructions.
- Chromecast or AirPlay: review the supported casting combinations before relying on this method.
- HDMI connection: review the requirements for connecting your computer to your TV, including any content-protection restrictions.
Are other TV apps supported?
Consult Eventive’s current supported-device information. App availability and compatibility can change, and a smart TV’s built-in browser may not support protected films.
How do I choose films for viewing on my TV?
Follow the instructions for your device on Eventive’s Help Page. You may need to purchase or unlock a film using a computer, phone, or tablet before it appears in your TV app.
What should I do if I see a VPN or proxy error?
If you see “This content may not be accessed via proxy server or VPN,” check that you are viewing from a location permitted for that screening.
If you believe you are being blocked incorrectly, contact Eventive Support with the exact error message. They can help investigate the connection and location check.
Where can I get technical help?
Start with Eventive’s Help Page, or use its live chat support.
You can also email . Include the film title, device, browser or app, and the exact error message. Please do not send your password or payment details.
ReFrame’s festival support hours will be posted here once confirmed.
Tickets & Passes
Will individual tickets be available?
Individual ticket options, prices, sale dates, and any rush ticket arrangements for 2027 will be announced here and on our Festival page.
I have purchased a pass. What happens next?
Please keep your confirmation email and follow the instructions provided with your purchase. Details about physical pass pickup, screening reservations, and virtual access will be posted here as they are confirmed.
If you have a question about an existing purchase, contact .
What will my pass include?
Please review the description and conditions of the specific 2027 pass before purchasing. Included screenings, reservation requirements, viewing limits, and any capacity restrictions will be stated with the pass information.
Where can I find films I have unlocked?
Use the account associated with your purchase and follow the link in your confirmation email. The direct link to the 2027 ticketing account will be added here when available.
Why isn’t a film appearing in my account?
Check that you are signed in with the email address used for your purchase, and review your confirmation email for access instructions and availability dates.
If you still cannot find the film, contact Eventive Support or email .
Can I exchange or transfer a ticket?
Contact with your request. Exchanges and transfers depend on the applicable ticket conditions and availability.
How long will I have to watch virtual films?
The 2027 viewing windows will be confirmed in each screening’s information. Please check both the deadline to begin watching and the time allowed to finish once playback starts.
Do not assume that last year’s 48-hour viewing window applies to the 2027 program.
How do I reset my password?
Use the password-reset option on the Eventive sign-in page and follow the instructions sent to your account email address. For help accessing your account, visit Eventive Support.
Still have a question? Email , and we’ll respond as soon as we can.